Administrator - Customer Training (m/f/d)

IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.

Profil

• Commercial degree / industrial apprenticeship
• Excellent written and verbal communication skills in English and German.
• Expertise in using Microsoft Office, Adobe tools
• Required: Outlook, Excel - (Tables, Formulas, Pivot, Charts), PowerPoint, Word, SharePoint, Adobe Acrobat)
• Preferred: OneNote, PowerBi, PowerAutomate, Excel - (Data Model, VBA, MailMerge, Macros)
• Customer-first attitude and ability to manage challenging situations and negotiations in a positive way.
• Ability to learn and adopt to new IT tools, processes and tasks.
• Billing and order management experience.
• Strong team player and open communicator.
• Ability to effectively plan own and drive tasks.

Aufgaben

• Represent Advantest internally and externally in all training matters.
• Coordinate and own (plan, prepare, execute) all training matters self-deployed.
• Interact with cross functional teams - business unit, support, sales, finance and customers.
• Coordinate training demand with customers, negotiate trainers, manage logistics.
• Assist and advise customers in all training matters - course selection, booking, registration etc.
• Handle challenging situations and negotiations with customers.
• Ensure successful training execution and customer satisfaction in a well-prepared environment.
• Contribute innovative ideas, process improvements, document process flows alogin with automation and digitalization.
• Coordinate training subcontractors and trainer development.
• Assist in training quote generation and be responsible for correct invoicing.
• Maintain local training infrastructure and coordinate overall training assets.
• Coordinate training EMAIL account timely, professionally with all stakeholders.
• Coordinate new training releases and logistics based on training roadmap.
• Coordinate feedback, reporting and ensure to keep training quality at highest level.
• Maintain and update training WebPages.
• Prepare highlevel reports and presentations for management and stakeholders.
• Own and support Advantest's customer training management system «Customer Training App».
• Contribute, collaborate and drive worldwide and local training management meetings.
• Coordinate internal and external communication.
• Assist for general administrative support and secretarial duties.

Wir bieten

• Flexibility
• Benefits
• Development
• Fitness
• Security
• Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
• Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
• Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
• Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
• Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

Take your next career step with us! Apply now, preferably via our online application tool. If you have any questions, Ann-Kathrin Rupp will be happy to answer them at +49 (0) 7031.204.8022 For further information visit: www.advantest-career.de

Advantest Europe GmbH